Question Can I open and check the contents of my package before accepting delivery?
AnswerCurrently, this option is not available.

You can check the status of the order by speaking to our live customer care executive.

Question How can I check my order status?
AnswerYou can check the status of your order by logging in and clicking on the order details.
Question What are different payment modes available?
Answer

You can use any one of the following payment methods:

  • Credit card
  • Credit card EMI of leading banks
  • Debit card
  • Net Banking
  • Cash on Delivery
  • E-Gift cards
  • Wallets

Question I have received a call/SMS/email asking for money. What should I do?
AnswerBeware: We NEVER request our customers for unsolicited financial information or advance payments in exchange of rewards. All our offers are available ONLY on our website.
Please DO NOT respond to any Phone call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Whim By Poorvi.
Question I don't remember my password. Help!
Answer

Don’t worry! You can always login using your registered email ID.

Follow these steps to login:

  • Enter your registered email ID as your username at the login page
  • Click on the ‘Forgot Password’ button
  • You will receive a link to create new password on your registered email.
  • Create a new password and login.

Question How to raise query/complaint?
Answer

It’s really simple, you can do one of the following steps:

    • Click on live chat and enter your email and query. Our live customer care executive will help you on the go.
    • Or if you want to contact us after office hours you can contact us via Contact Us page.
    • Or you can write to us at [email protected]

Order Tracking and Delivery

Question How do I know that my order is confirmed?
AnswerWe’ll send you an email when we confirm your order. You can also check your My Orders page.

You can also speak to our live customer care executive they will guide you with the current status.

You can write to us using Contact Us page or write us a mail at [email protected]

Question Can I change my delivery address after I place an order?
AnswerNo you cannot change your delivery address once the order is placed.
Question Why is the status on the courier's website different from My Orders?
AnswerThe information in My Orders is accurate and up to date. We will send you an email whenever there is any update on your order.

You can speak to our live customer care executive to get the latest update regarding your order.

Question Why is there a delivery date range?
AnswerThe delivery date range allows you to prepare yourself to receive delivery within these dates. Once your item is dispatched, keep tracking it by order status and by speaking to our live customer care executive to stay put.
Question Which courier will deliver my package?
AnswerWe use a network of trustworthy partners based on their speed to pick your item from the seller and deliver it to you.
Question Are there shipping and delivery charges for my order?
Answer

Shipping and delivery charges may apply depending on the item you purchased, the price and your location. You can find these charges on the item’s information page.

Question What if my package is opened/tampered with?
Answer

If you feel that your package was opened/tampered with, please write to us within 48 hours of receiving the package at [email protected] and attach a picture of the tempered package along with order ID.

Question Delivery was attempted but I was unavailable. What next?
AnswerDo not worry, Our courier will try to attempt to deliver your order over next 2 days.
Question The order status is 'Delivered' but I have not received it. What should I do?
AnswerCheck with your neighbour/front desk, etc. if someone accepted the package. If no one accepted delivery, write to us at [email protected].
Question Can I schedule the delivery of my order per my availability?
AnswerYes you can. Our courier will call you when your order is out for delivery. Please let him know if you wish to reschedule.
Question Do you ship internationally?
AnswerYes we do ship internationally. In case you are not from India you can pay via Paypal.

Track your customer care query/complaint

Question By when can I expect a response on my query/complaint?
AnswerUsually, our response time is 24-48 hours. However, there could be some exceptions where further investigation is required. In such cases, we may take upto 6 days.
Question Unable to contact customer care executive. Help!
AnswerPlease write to us via Contact Us form or mail us at [email protected]

Still need some help?

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